Everything you need to know before you submit your case — plain English, no fluff.
You fill out our intake form — takes about 5 minutes. We review your case within 1 business day and let you know if we can take it on.
If we do, we handle everything: drafting the complaint, filing it with the right regulatory body (like the CCTS for telecom or the applicable provincial tenancy board), following up, and escalating if needed. You don't make any calls, you don't sit on hold, and you don't write any letters.
If we recover money for you, we take a percentage. If we don't win, you owe us nothing.
Nothing upfront. Ever.
Clawback works on contingency. Our fee is 20–30% of whatever we recover for you — agreed in writing before we start, with no surprises. If we don't win, you pay zero.
We make money only when you do. That's how we keep ourselves honest about which cases we take.
We focus on disputes where there's a clear regulatory body with the authority to force a resolution:
Telecom (TELUS, Bell, Rogers): overbilling, phantom charges, cancellation fees, contract disputes — escalated via the CCTS.
Utilities: billing errors and overcharges (BC Hydro, FortisBC, Epcor, etc.) — escalated via the applicable provincial utilities regulator.
Tenancy disputes: wrongfully withheld security deposits and landlord disputes — escalated via the applicable provincial body (RTB in BC, RTDRS in Alberta, LTB in Ontario, etc.).
Financial / Insurance: denied or underpaid claims — escalated via OBSI or the appropriate financial ombudsman.
Not sure if your situation fits? Submit it. We'll tell you within 1 business day.
That's actually a requirement. Most regulatory bodies won't accept a complaint until you've given the company a chance to fix it themselves.
So if you've already tried — and they stonewalled you, offered nothing, or just stopped responding — you're ready for Clawback. That dead end is exactly where we start.
Document what happened: when you called, what they said, any reference numbers. That information strengthens your file.
It depends on which regulator handles the case and how cooperative the company is. Here's what's typical:
Telecom (CCTS): Most complaints are resolved within 30–60 days. Complicated cases can take up to 4 months.
Utility disputes: 4–12 weeks depending on complexity and province.
Tenancy disputes: Hearing scheduling typically takes 6–12 weeks; outcomes usually come within days of the hearing.
Financial (OBSI): 90–180 days for a full investigation.
We keep you updated at every stage. You're never left wondering what's happening.
Documents help — but they're not required to submit your case. You can start with just the story.
If you have them, these are useful: billing statements, account screenshots, emails or chat transcripts with the company, cancellation confirmation, lease agreements, or any letters you've received.
Even partial documentation gives us something to work with. We'll tell you what else we need after we review your case.
Bluntly: your provider already wronged you. The relationship is already strained on their side.
Filing a formal complaint through a regulatory body is a legal, protected process. Companies cannot legally retaliate against you for filing. In telecom cases, the CCTS explicitly requires that providers stop collection activity on disputed charges while a complaint is active.
If you're worried about keeping your service, that's a fair concern — we factor that into how we approach each case.
We'll tell you straight — within 1 business day — and explain why.
Common reasons a case doesn't qualify: the amount is under $75, the limitation period has passed, there's no clear regulatory body with jurisdiction, or the evidence is too thin to build a credible complaint.
If we can't take it, we'll tell you where to go instead — small claims court, a legal aid clinic, or another route that fits your situation. We won't just say "no" and disappear.
No. Clawback is a consumer advocacy service, not a law firm.
We draft complaints, file them with regulatory bodies, follow up, and escalate. We don't provide legal opinions, represent you in court, or act as your lawyer.
If your case needs litigation — going to court — we'll tell you and refer you to a qualified legal professional. We work the administrative and regulatory lane. Lawyers handle the courtroom.
Here's exactly what happens:
Within 1 business day: We review your submission and run it through our qualification criteria. You'll hear back either way — accepted or declined, with a reason.
If accepted: We reach out to confirm the details, agree on the contingency percentage in writing, and get started building your complaint file.
Once filed: We notify you when the complaint is submitted, keep you updated on any responses, and handle all follow-up. You're kept in the loop without having to chase us.
When it resolves: We notify you of the outcome, confirm any settlement amount, and send a payment request for our agreed fee — payable within 7 days of settlement.