Terms of Service

1.What Clawback Is (and Isn't)

Clawback ("we", "us", "our") is a consumer advocacy and administrative escalation service operating under billfighter.org. We help individuals resolve billing disputes with companies by filing complaints through regulatory bodies and ombudsman services.

Clawback is not a law firm. We do not provide legal advice. Engaging our service does not create a lawyer-client relationship. If your case requires litigation or legal representation in court, we will refer you to a qualified legal professional.

2.No Upfront Fees — Contingency Only

You pay nothing to start your case. Our fee is contingency-based: we receive a percentage of the money we recover for you, agreed in writing before we begin any work. If we do not recover money on your behalf, you owe us nothing.

The exact contingency percentage (typically 20–30%) will be confirmed in your case agreement before we proceed.

3.Your Responsibility: Accurate Information

When you submit a case, you agree to provide accurate, complete, and truthful information about your dispute. You understand that:

• Providing false or misleading information may result in your case being closed without notice.
• You are responsible for the accuracy of any documents you upload or statements you make.
• We rely on your information to advocate on your behalf — we are not responsible for outcomes caused by inaccurate information you provide.

4.Case Acceptance — Our Discretion

Clawback reviews every submission and may decline any case at our sole discretion. Reasons for declining include but are not limited to:

• The dispute amount is below $75 CAD.
• No regulatory body has clear jurisdiction over the dispute.
• The limitation period for the complaint has passed.
• Insufficient or uncredible evidence to support the claim.
• The client has not yet given the company a reasonable opportunity to resolve the matter directly.

If we decline your case, we will explain why and, where possible, suggest an alternative path forward.

5.Payment Terms

When your case is resolved and money is recovered on your behalf, our agreed contingency fee becomes due. Payment is required within 7 days of settlement or resolution.

We will issue a payment request to the email address you provided at intake. If payment is not received within 7 days, we may pursue collection through available legal means.

6.Cancellation After Filing

You may cancel your case at any time. However, if you choose to cancel after a formal complaint has been filed with a regulatory body on your behalf, a $50 CAD administrative fee applies. This covers the work already performed — drafting the complaint, preparing your file, and managing the filing process.

If the complaint has not yet been filed, cancellation is free.

7.Limitation of Liability

Clawback's liability to you in any circumstance is limited to the total fees paid by you to Clawback under your case agreement. We are not responsible for indirect, consequential, or incidental damages arising from our services or the outcome of your dispute.

We do not guarantee any specific outcome. Advocacy and regulatory complaint processes are inherently uncertain.

8.Governing Law

These Terms are governed by the applicable laws of Canada. Any disputes arising from this agreement will be resolved through the applicable Canadian legal process.

9.Changes to These Terms

We may update these Terms of Service from time to time. If changes are material, we'll update the effective date at the top of this page. Continued use of our service after changes are posted constitutes acceptance of the updated terms.

10.Contact

Questions about these terms? Email us at cases@billfighter.org.